Terms of service

General Terms and Conditions

1. Scope of application

The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

2. Contractual Partner, Conclusion of the Contract, Possibilities of Correction

The sales contract is concluded with FREE AT LAST GMBH.

By placing the products in the online store, we make a binding offer to conclude a contract for these products. You can initially place our products in the basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail (please check your spam folder if necessary).

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English

We store the contract text and send the order data to you. You can view the contract text in our customer login (if a customer account has been created), our terms and conditions can be viewed on our website.

4. Delivery conditions

In addition to the stated product prices, shipping costs may be incurred. You can find out more about any shipping costs in the offers.

In general, you have the option to pick up your order at Freedom Skateshop, Zieglergasse 28, 1070 Vienna, Austria during the business hours stated below: By prior arrangement during our opening hours: Monday to Friday from 12 to 6 pm, Saturday from 12 to 5 pm.

5. Payment

In our store, the following payment methods are generally available:

If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
In the order process you enter your credit card details. Your card will be charged immediately after submitting the order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.

Sofort by Klarna
In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further instructions in the order process.

Cash payment at pickup
You pay the invoice amount in cash when you pick up your order.

6. Reservation of proprietary rights

The goods remain our property until full payment.

7. Transportation damages

If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. Warranty and guarantees

8.1 Liability for defects

The statutory law on liability for defects shall apply.

8.2 Warranties and Customer Service

Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online store.

9. Liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • in the case of warranty promises, insofar as agreed, or
  • as far as the scope of application of the product liability law is opened.

In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. Code of Conduct

We have submitted to the following codes of conduct:

11. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

AGB created with the Trusted Shops Rechtstexter in cooperation with FÖHLISCH Rechtsanwälte.