FAQ - Frequently asked questions
How can I contact you?
How can I submit requests or comments about my order?
How do I order from the Freedom Skateshop online store?
I did not receive an order confirmation, what should I do?
What shipping methods do you offer?
Do you offer international shipping?
How much does shipping cost?
Can I pick up my order at your store?
How long until my order is shipped?
How can I track my order?
I did not receive a shipping confirmation / tracking number, what should I do?
My shipment was returned to you, what should I do?
What payment methods do you offer?
How long do I have to pay for my pre-payment order?
Where do I transfer the amount for my pre-payment order?
We will provide you with our bank details after you have placed your pre-payment order. They are also visible in the footer of every email we send you. However, to be on the safe side, we are happy to list them here again:
Our bank details:
Account holder: Free at Last GmbH
Return & Exchange
What are your return conditions?
You can find more detailed information about the return conditions in our terms and conditions and in our refund policy.
Can I exchange an item I ordered?
Can I return my order at your store?
How much is the return shipping, can I get a return label?
As soon as your return or exchange is registered, you can create a return label through our website and drop off the package at a post office of your choice. Once we receive the shipment, you will be refunded the purchase amount of the returned products, minus a flat rate return fee of 4.99 EUR, to the payment method you used at the time of purchase.
If you wish to exchange a product for another product in stock, we will cover the cost of the first return label as well as the cost of shipping the replacement item (for items with a value of 40 EUR or more).
Of course, you also have the option to send the package yourself to our address (Freedom Skateshop, Zieglergasse 28, 1070 Vienna, Austria) or return or exchange it free of charge in our store.
For orders with delivery addresses outside the two countries mentioned above, it is currently not possible for us to offer return labels. Please register your return or exchange via our contact form. Our regular return policy applies.
Register return or exchange and print return label for return shipments from Austria or Germany